How much do you charge for shipping?

We ship via UPS or USPS and the shipping charge is calculated at checkout based on location. We normally ship product within 2 days of order placement. Most orders will arrive within 7 days.

Carriers may experience delays that are out of our control, but the shipping process is usually quite reliable and you will receive shipping and tracking notices.  Express and overnight shipping is currently not guaranteed by our carriers and may be delayed by a few days. 

We currently do not ship internationally, to PO Boxes, APO/FPO/DPO military addresses, or other US territories. 

How long does it take to process an order?

            We will usually ship within one business day of the order being placed. We don’t ship products over the weekend and orders placed on the weekend will be shipped the following Monday or Tuesday. During busy holiday and sales periods, the processing time may increase to 2-3 business days. We make every effort to ship as quickly as possible.

Where are you located and where will my product ship from?

            We are located on the shores of beautiful Lake LBJ in the Texas Hill Country. All of our custom blend products are designed, created and shipped from our workshop in Marble Falls, TX.  

What are your shipping times?

Shipping Time Estimates are 3-8 Business Days.

How do I place an order?

Simply choose your product from the menu choice on the product page then click the “ADD TO CART” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.

I placed an order, but I didn't receive a confirmation email... What's going on?

Please check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please send an email to contact@cypress-cove.com.

How secure is my personal information?

Our store meets all 6 categories of PCI compliance standards; meaning we adhere to the highest industry standards in order to protect your personal information when you checkout and purchase from our online store.

Additionally, every page of our store uses SSL encryption technology to protect our shoppers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.

Will i get my item before _________?

If you plan to give one of our items as a holiday gift, we recommend you place your order as early as possible before the date of the holiday. We strive to ship quickly, but once the order has gone to the shipper (USPS, UPS, FedEx) it is out of our control.

Can i cancel my order?

Please e-mail us as soon as possible if you wish to change or cancel your order.